Establishing a successful business majorly depends on having efficient customer support handling the constant flow of queries. This applies to all domains of business and e-commerce as well. When we talk of E-commerce business site powered by WordPress, it is incomplete without plugins. Speaking of which there are plugins that can help provide good customer support for the site. These are the help desk plugins. In this post, we will provide you with a list of Best WordPress Help Desk Plugins that provide great customer support. This list follows no particular order as such. It comprises of both third-party plugins and open source plugins that are available on WordPress.org. So, let’s check these out.
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List of Best WordPress Help Desk Plugins
It is one of the primary extension used for customer support purposes. There are various plugins available such as the help scout integration for easy digital Downloads and WooCommerce help scout.
This extension supports teams, multiple products, docs, and efficiently supports various WordPress based sites. ZenDesk allows logged in users on a WordPress site to access the helpdesk without having to switch accounts. You can view your tickets in your WordPress dashboard. It also enables you to convert comments into support tickets. The plugin also allows you to add Zendesk Dropbox tab to any page on your site.
It is an open source plugin which is available for free. You can avail more features by integrating premium add-ons. This means to use the add-ons you have to buy them. You can make use of the feature such as the ticketing system, email notifications, restricted access, file, and media uploads.
It is a premium WordPress plugin for customer support. It enables the admin with full control over the support system. The extension integrates seamlessly into your WordPress sites. It also supports any WordPress theme that you may use. You get unlimited agents, email notifications, ticketing system, file, and media uploads and custom fields. The plugin’s official website has a demo to test both the back-end and front-end of the software.
Sola Support Tickets
As the name suggests, it is a complete ticketing system that efficiently adds up to your site’s support system. The free version of the extension comes with one support agent. To avail all the offers of the extension you have to purchase the premium add-ons.
WP Support Plus
If you need a free plugin to add customer support on your WordPress, then WP Support Plus will come in handy. It will allow you to create tickets, choose a category, status, and priority of tickets. It provides both agent and supervisor roles. The plugin uses Ajax for ticket submission and easy customer support. Also, it provides translation for over a dozen languages.
It also allows you to add a support tab which will display on all the pages of your site and posts. Users can click on the tab to select the support channel or open a ticket.
It is another light help desk plugin. However, it is dependent on a number of other add-ons. You will need to set up several additional plugins to install bbPlus. However, the extension brings a lot of features to the table. This includes built-in notifications and easy extensibility.
So, this was a brief discussion about some of the Best WordPress Help Desk Plugins. Stay tuned with us for more such posts.